ISO 10006/ISO 21500 Quality Management in Projects
ISO 10006:2003 gives guidance on the application of quality management in projects.It is applicable to projects of varying complexity, small or large, of short or long duration, in different environments, and irrespective of the kind of product or process involved. This can necessitate some tailoring of the guidance to suit a particular project:
1. Project characteristics
This evaluation area examines how the characteristics of the project are understood within the company, how the project is assigned and what are the basic elements of the project operation’s quality management system.
2. Management responsibility/ Resource management/ organization and staffing
This evaluation area examines how management responds to the continual improvement of a project-based operation in practice. The kinds of operational guidelines management set for the development of the quality management system and operations are also examined.This evaluation area examines how the resources needed for projects are planned and how their availability is ensured.This evaluation area examines how a project organisation is created and how an atmosphere in which everyone can contribute their best efforts to the project is established.
3. Project planning / Planning the project’s scope
This evaluation area examines how the processes that interact with the project are planned and how they are managed.This evaluation area examines how the project’s scope is defined and how the needs of customers and other stakeholders are incorporated into the activities and objectives of the project.
4. Schedule planning and control
This evaluation area examines how to identify the interdependence of the various project tasks as well as their duration,and how to ensure the project is completed on time.
5. Cost planning and control
This evaluation area examines how project costs are predicted and managed so that the project is executed within the financial limits, and so cost information can be passed back to the originating organization.
6. Communications planning and control
This evaluation area examines how communications are used to ensure up to date information is produced, transmitted and saved.
7. Risk assessment and management
This evaluation area examines how uncertainty in a project is assessed, treated and managed.
8. Purchase planning and control
This evaluation area examines how project suppliers are selected, how project related purchases are planned and made as well as how to make sure that the purchases perform as planned.
9. Continual improvement
This evaluation area examines how the originating and project organizations learn from the project and improve the project management system.
provides guidance for project management and can be used by any type of organization, including public, private or community organizations, and for any type of project, irrespective of complexity, size or duration.
ISO 21500:2012 provides high-level description of concepts and processes that are considered to form good practice in project management. Projects are placed in the context of programmes and project portfolios, however, ISO 21500:2012 does not provide detailed guidance on the management of programmes and project portfolios. Topics pertaining to general management are addressed only within the context of project management.
Additional benefits of ISO 21500 include:
– Encourage transfer of knowledge between projects and organizations for improved project delivery
– Facilitate efficient tendering processes through the use of consistent project management terminology
– Enable the flexibility of project management employees and their ability to work on international projects
– Provide universal project management principles and processes.
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