Stage 1 Visit
The stage 1 audit ( part of which is generally on site) , provides a focus for planning the Main Audit, reviews documentation specific to your business and works with your staff to quickly resolve any problems.
Main Audit Visit (Stage 2)
The Main Audit measures the effectiveness of the relevant Management System in managing your requirements, products, processes and services. The audit is carried out alongside your own people, with results and findings openly discussed and reviewed. At the end of the audit a report is prepared for acknowledgement and acceptance by your company representative. Any corrective actions arising from the audit are discussed and any forward plan of work agreed, including a follow-up visit if needed.
Certification Approval & Surveillance Programme
When your Management System complies with the relevant International Organization for Standardization standard (ISO) or other relevant standards, a certificate of approval is issued. This certificate is valid for three years, subject to satisfactory on-going maintenance of your management system. Verification is through an audit surveillance programme that is carried out through yearly surveillance visits organised to fit in with your business requirements.
Three-yearly Re-certification Visit
Every 3 years your quality management system needs to be re-assessed.
Following satisfactory recertification your certificate is reissued for a further three years.
Extensions to scope
HARVARD Co will in response to an application for extension to the scope of a certification already granted, undertake a review of the application and determine any audit activities necessary to decide whether or not the extension may be granted. This may be conducted in conjunction with a surveillance audit.
Reduction in scope
HARVARD Co will reduce the client’s scope of certification to exclude the parts not meeting the requirements, when the client has persistently or seriously failed to meet HARVARD Co requirement for those parts of the scope of certification. Any such reduction shall be in line with the requirements of the standard used for certification.
Complaints and Appeals
On receipt of a complaint or appeal, the certification body will process the case in accordance with our complaints and appeals procedure. An independent panel/person will be appointed to review the case. A copy of our complaints and appeals procedure will be made available upon request.